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Cancellation/Refund Policy:

At our advertising agency, we strive to provide excellent services and customer satisfaction. We understand that circumstances may arise where cancellation or refund requests are necessary. This policy outlines our guidelines regarding cancellations and refunds.

1. Cancellation:
Clients can request a cancellation of services by notifying us in writing or through our designated communication channels. The cancellation request will be processed in accordance with the terms outlined in the service agreement or contract between the client and our agency.

2. Refunds:
Refund eligibility is determined on a case-by-case basis, depending on the nature of the services rendered and the stage of completion. In general, our policy regarding refunds is as follows:

  a. Retainer or Initial Payments: Retainer fees or initial payments made to engage our services are typically non-refundable unless otherwise stated in the agreement.

  b. Completed Services: If the client has paid for services that have already been completed, refunds are generally not provided.

  c. Partially Completed Services: In situations where services have been partially completed, refunds may be evaluated based on the extent of work completed and expenses incurred by the agency.

3. Communication and Resolution:
We encourage open communication between the client and our agency regarding cancellation and refund requests. It is important to discuss any concerns or issues promptly to explore potential resolutions or alternative arrangements.

4. Exceptional Circumstances:
In exceptional cases, such as breach of contract or failure to deliver promised services by our agency, refund considerations will be evaluated in accordance with the applicable laws and contractual obligations.

Please note that this policy is intended as a general guideline, and specific terms and conditions may vary depending on the individual client's agreement with our agency. It is advisable to refer to the service agreement or contract for detailed information regarding cancellations and refunds.

For further clarification or to initiate a cancellation or refund request, please contact us through the provided communication channels, and our team will be happy to assist you.

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